Smart management for hotels and restaurants
Conflict-free booking calendar, AI agents that assist guests via WhatsApp around the clock, CRM that remembers every guest's preferences and integrated staff management.
Booking calendar with real-time availability and automatic confirmations.
Real challenges in hospitality that affect guest experience
Most hotels and restaurants operate with disconnected tools that create overbookings, inconsistent service and uncoordinated staff.
Uncoordinated bookings
Bookings arrive by phone, email, WhatsApp and third-party platforms without a centralized system. The result: overbookings, rooms or tables assigned twice and frustrated guests arriving without their reservation ready.
Inconsistent guest service
Without a preference record, every interaction starts from scratch. The guest who requested an extra pillow last time has to ask again. Special requests get lost between shifts and nobody follows up on complaints.
Chaotic staff management
Shifts are assigned in spreadsheets, substitutions are arranged via personal WhatsApp and there's no visibility into each employee's performance. During peak season, lack of coordination leads to unnecessary overtime and service errors.
Lack of structured feedback
Negative reviews appear on Google or TripAdvisor days later, when it's impossible to solve the problem. There's no proactive channel to capture guest feedback during their stay or to act before they post their complaint.
Is your hotel running on disconnected systems?
There's a better wayHow Nabú transforms your hotel's operations
Centralized calendar with real-time availability by room and type.
Centralized booking calendar
A single calendar where all bookings are consolidated, regardless of the source channel. Availability updates in real time, guests receive automatic confirmation and the system prevents overbookings before they happen.
- Bookings from all channels in one place
- Real-time availability by room, type and rate
- Automatic confirmations via WhatsApp or email
- Daily, weekly and monthly occupancy view with drag & drop
AI agent that assists guests via WhatsApp around the clock.
AI agents for guests — 24/7 via WhatsApp
An AI agent trained with your hotel's information answers guest inquiries via WhatsApp at any time. It can confirm bookings, provide service information, answer questions about the area and capture special requests before arrival.
- Answers questions about availability, rates and services
- Direct bookings from the WhatsApp conversation
- Captures preferences and special requests pre-arrival
- Automatically escalates to reception when it detects urgency
Complete guest profile with history, preferences and service notes.
CRM that remembers every guest
Each client has a profile with their stay history, preferences (room type, pillow, minibar), previous requests and service notes. When they return, the team already knows what they like and can offer personalized service without asking everything again.
- Guest profile with complete stay history
- Personal preference and recurring request records
- Segmentation for loyalty programs and personalized offers
- Service notes shared between shifts and departments
Shift management, attendance and service staff performance.
Integrated staff management
Centralized shift assignment, digital attendance tracking, substitution management and per-employee performance metrics. The system automatically adjusts staffing based on expected occupancy and notifies the team of shift changes.
- Shift assignment with department and weekly view
- Digital attendance tracking from mobile
- Substitution management with automatic notifications
- Suggested staffing based on occupancy and season
Ready to transform your guest experience?
I want to see a demoThe modules used by hotels on Nabú
Each hotel activates only the modules it needs. These are the most used in hospitality.
Calendar
Centralized bookings
CRM
Guest profiles
AI Agents
Guest assistance
HR
Staff management
Internal Chat
Cross-department coordination
Tasks
Guest requests
About Nabú for hospitality
It works for both. A boutique hotel with 10 rooms can use the booking calendar and AI agent without activating all modules. A chain with multiple properties can use the full system with centralized management, per-property roles and comparative analytics. Each hotel activates only what it needs.
Yes. The AI agent automatically detects the guest's language and responds in the same language. It currently supports English, Spanish, French, Portuguese and German. This is especially useful for hotels receiving international tourism that need multilingual service without hiring staff for each language.
Nabú can sync bookings with major OTAs through integrations. Bookings from Booking, Expedia or Airbnb are automatically registered in the calendar and availability updates in real time to prevent overbookings.
In three ways: first, the CRM remembers each guest's preferences to personalize service without asking. Second, the AI agent handles requests instantly, with no waiting. Third, the task system ensures every request is assigned, executed and closed, eliminating the forgotten items that generate complaints.
Yes. A restaurant can use the calendar to manage table reservations, the AI agent to receive bookings via WhatsApp, the CRM to record frequent customers and the HR module to manage shifts for service and kitchen staff.
Transform your guest experience with smart bookings, 24/7 WhatsApp service and personalized hospitality.
Request a demo