Citizen service & public management with artificial intelligence
AI agents that serve citizens around the clock, digital procedures with traceable approvals, workspace for government teams and mass announcements that reach the entire population.
AI agent answering citizen inquiries about procedures and public services.
Real public sector challenges that affect citizens
Government agencies face manual processes that create endless lines, slow procedures and a disconnect between the institution and the citizens who depend on it.
Manual procedures that take weeks
Permits, licenses and applications pass through multiple desks with no system to track their progress. Citizens don't know what stage their request is at, officials lose documents and a process that should take days stretches to weeks or months.
Inefficient citizen communication
Important notices are posted on social media, outdated websites or physical bulletin boards. Citizens don't learn about schedule changes, new requirements or important calls until it's too late. There's no direct, reliable channel.
Scattered documentation
Minutes, resolutions and case files are spread across physical archives, shared folders and individual officials' emails. Finding a specific document means searching in multiple places, and sometimes the correct version doesn't exist digitally.
Lack of transparency
Citizens can't see the status of their requests, don't know who has them or how long until a resolution. Approval processes happen behind closed doors with no auditable record, generating distrust and recurring complaints.
Is your public agency running on manual, disconnected processes?
There's a better wayHow Nabú transforms public management
AI agent serving citizen inquiries around the clock.
AI agents for 24/7 citizen service
An AI agent trained on your agency's services, requirements and schedules answers citizen inquiries via WhatsApp, web or phone. It provides information on procedure requirements, office hours, agency locations and application status — with no lines and no office hours.
- Answers about requirements, necessary documents and procedure costs
- Shares office hours, locations and available service windows
- Checks the status of applications in progress
- Automatically escalates cases that require human attention
Procedures with digital workflows: every step documented and traceable.
Procedure management with digital approvals
Each citizen request follows a defined workflow with clear assignees, deadlines and automatic notifications. Citizens can check the status of their procedure at any time, and every approval is recorded with date, time and responsible official to ensure transparency.
- Configurable workflows by procedure type: permits, licenses, applications
- Full traceability of each approval with auditable records
- Automatic notifications to the citizen when their procedure advances
- Deadline alerts so no procedure goes unresolved
Workspace for government teams: documents, tasks and coordination in one place.
Workspace for government teams
A digital workspace where officials collaborate on documents, share meeting minutes, assign tasks and coordinate projects. All institutional information stays organized and accessible, without relying on personal emails or scattered folders.
- Collaborative documents with version control
- Session minutes with agreement assignment
- Tasks with assignees, deadlines and tracking
- Institutional repository organized by department and project
Mass announcements segmented by zone, service or citizen type.
Broadcast for citizen announcements
Send official announcements to the entire population or specific segments via WhatsApp, email or SMS. Service disruption notices, calls for proposals, schedule changes or emergency alerts reach the citizen's phone directly, with delivery confirmation.
- Mass delivery via WhatsApp, email and SMS from a single platform
- Segmentation by geographic zone, service type or citizen profile
- Scheduled sends for specific dates and times
- Delivery, open and response metrics for each announcement
Ready to modernize your agency's public management?
I want to see a demoThe modules a government agency uses on Nabú
Each agency activates only the modules it needs. These are the most used in the public sector.
AI Agents
Citizen service
Approvals
Procedures & permits
Workspace
Internal collaboration
Broadcast
Mass announcements
CRM
Request management
Tasks
Project tracking
About Nabú for government
It works for both. A small municipality can use the AI agent for citizen service and approvals for basic procedures. A government agency with multiple departments can deploy workspace, broadcast, CRM and complex approval workflows. Each agency activates only what it needs.
Yes. The agent is trained on your agency's specific information: requirements for each procedure, necessary documents, costs, office hours and locations. It responds via WhatsApp or web around the clock, significantly reducing in-person lines and switchboard calls.
Yes. Each procedure has a visible status that the citizen can check through the AI agent or a direct link. The system automatically notifies when the procedure advances to a new stage, when additional documentation is required or when it's ready for pickup.
Yes. Every step in the workflow is recorded with the date, time, responsible official and action taken. This record is immutable and can be exported for internal or external audits. This ensures transparency and accountability in every process.
Nabú uses encryption in transit and at rest for all information. Access is controlled by roles: each official only sees information for their department and authorization level. Data is stored on security-certified servers with automatic daily backups.
Modernize public management with AI agents, digital procedures and mass announcements.
Request a demo